一. Receiving Visitors 接待来宾
Dialogue A（ A： the secretary； B： Mr. Martin）
A： Good morning， sir. Can I help you？
B： Yes， I'd like to see the manager. Here's my card.
A： Thank you. Mr. Martin. Do you have an appointment？
B： No， I'm afraid I don't. Is it possible for him to see me now？
A： I'm afraid Mr. Liu is engaged at the moment. Would you mind waiting？
B： Well， how long will it be？
A： About half an hour.
B： That's too bad. I can't wait that long. I have another appointment at ten.
A： Can the Assistant Manager meet you instead？
B： No， I have discussed the details about sales of our new equipment with him on the telephone yesterday. I doubt if anyone else would know about the matter.
A： Do you want to make another appointment？
B： Yes， I suppose that' s the best thing I can do now. I'll be here on Thursday morning， 10 o'clock. Is that all right？
A： Yes， I'll make a note of that and ask Mr. Liu to confirm.
B： Thank you.
A： I'm sorry about the confusion， but I'll see you on Thursday.
B： See you.
Dialogue B（A： Mr. Blake； B： Mr. Brown's secretary）
A： Good morning. Is this Mr. Brown's office？
B： Yes， that's right. Can I be of any assistance？
A： I have an appointment with Mr. Brown at 10 o'clock.
B： What name is it， please？
A： Blake， John Blake.
B： Just a moment. Let me see Oh， yes， Mr. Blake of International Trade Corporation. Would you please take a seat， Mr. Blake？ I'll tell Mr. Brown you are here.
A： Thank you.
B： （To Mr. Brown on his extension） Hello， Mr. Brown， Mr. Blake is here for his 10 o'clock appointment OK. （to Mr. Blake） Mr. Brown will come down to see you in a minute， Mr. Blake.
A： Thank you very much.
B： You're welcome.
Dialogue C
A： Good morning. My appointment with Mr. Smith is at 9 o' clock. I'm sorry I'm a little late. I was delayed by the traffic jam.
B： That's all right. Would you please go up to his office？ It's Room No. 8 on the Sixth floor. Mr. Smith is expecting you.
A： Room 8， Sixth floor.
B： Yes. The elevator is over there. By the way， would you please sign the visitor's book？
A： Yes， of course.
Notes 注释
1.is engaged 正忙
2.would you mind 你介意吗？
该句型后接动名词短语或者从句。
如：Would you mind opening the window？
请打开窗户好吗？
Would you mind that I leave for a few minutes？
我离开一会儿你介意吗？
3.how long will it be？
要等多长时间？
4.the details about sales关于销售的详细情况
5.make another appointment 另外预约
6.I'll be here on Thursday morning.
我星期四上午在这里。
7.Can I be of any assistance = Can I help you？
8.in a minute 马上
9.appointment with sb. 与某人有约
10.a little late 有点晚
11.Mr. Smith is expecting you.
史密斯先生正在等你。
12.over there 在那里
Words and Expressions
assistant/ 'sist nt/ a. 副职的；辅助的
detail/'diteil/ n. 细节
confirm/k n'f ： m/ v. 确认；证实
confusion/k n'fju： { n/ n. 混乱；无秩序
welcome/'welk m/ a. 受欢迎的
delay/di'lei/ v. 耽搁；延误
expect/ikspekt/ v. 期望；盼望
elevator/'eliveit / n. 电梯
sign/sin/ v. 签字